PRODUCTION TIMES

Most custom costumes are made to order. Please allow one to 2 weeks production time on some costumes. If you need urgently, please be sure to email at annetyler@fantasymasquerades.com and request a rush order. I will try to accommodate you if possible.

RETURN/EXCHANGE POLICIES

No returns are allowed on custom made costumes and accessories. Any new unused costume can be exchanged for another size or store credit within 14 days of receiving. Please contact me if there are any concerns or questions about your order during this time. In the event you receive an item damaged your item will be exchanged promptly, but no refund will be given. Buyer is responsible for shipping on an exchanged item.

REFUSED/UNAUTHORIZED RETURNS

Any refused packages or unauthorized returns going against our Return/Exchange Polices will be charged a 20% restocking fee and shipping is not refunded.